Skip to main content
04Support

Help center

Answers to common questions. Can't find yours? Contact us — we reply within one business day.

Buying

01What is Sproxt Shop?

Sproxt Shop is an online store operated by SPROXT FIELD LTD selling in-game items. Every listing shows the price per single item in USD, its condition and multiple photos.

02How do I buy an item?

Add it to your cart, open checkout, enter your email, tick the consent box and pay by Visa or Mastercard on the secure Stripe page. A receipt is emailed immediately after payment.

03Is the price I see the final price?

Yes. Prices are shown in USD and are the final amount you pay. No taxes, fees or surcharges are added at checkout. Your card issuer may apply its own currency conversion fee. Any delivery charge is shown in the cart and at checkout before you pay. Your card issuer may apply its own conversion fees.

04Can I buy more than one of the same item?

Quantity is limited by the stock shown on the listing. Most collectible items are unique (1 in stock).

Payments

05Which payment methods are accepted?

Visa and Mastercard debit and credit cards, processed by Stripe with 3-D Secure authentication where required by your bank.

06Is it safe to enter my card?

Card details are entered on Stripe's PCI DSS Level 1 certified page and never reach Sproxt Shop's servers. We only receive the card scheme and last four digits for your receipt.

07My payment was declined. What now?

No money is taken for a declined attempt and we email you a notice. Try again or use another card. For help, email payments@sproxtshop.com.

08I do not recognise a charge on my statement.

Email payments@sproxtshop.com with the amount and date. We answer within 1 business day and can locate the order from the last four digits of your card.

Delivery

09How is my item delivered?

Digital items are delivered to your account email within 24 hours of payment confirmation.

10How long does delivery take?

Usually within a few hours, always within 24 hours of payment confirmation. You can cancel for a full refund at any time before delivery starts.

11I have not received my item.

Check your spam folder, then contact support@sproxtshop.com with your order number.

Receipts & account

12Where is my receipt?

A receipt is emailed after each payment. You can also sign in at /account with your checkout email to see every order, the transaction history and a printable receipt for at least 120 days.

13I did not get the receipt email.

Go to /account, enter the email used at checkout and we will send you a one-time sign-in link. Your receipts are listed there.

14How do I delete my data?

Use the contact form with topic “Privacy request” or email privacy@sproxtshop.com. We answer within one month.

Refunds

15Can I cancel my order?

Yes, free of charge at any time before delivery starts. After a digital item has been delivered the order is complete, unless the item is not as described.

16How long do refunds take?

We issue refunds to the original card within 3 business days of approval; banks usually post them within 5–10 business days.

Policies: Terms · Payments · Delivery · Refunds & Cancellation · Privacy · Cookies