Refund & Cancellation Policy
When you can cancel, how refunds work and what is excluded.
Operator: SPROXT FIELD LTD, company number HE 486059, Republic of Cyprus.
1. Cancelling before delivery
You may cancel a paid order free of charge at any time before delivery starts by emailing support@sproxtshop.com with your order number, or from your account. The full amount is refunded to the original card.
2. After delivery
Digital items are delivered to your account email and cannot be "returned". By ticking the consent box at checkout you acknowledge that delivery may begin immediately and that once delivery is complete you lose the statutory 14-day right to cancel. This does not affect your rights if the item is faulty, not as described or not delivered.
3. Not as described or not delivered
If an item is materially different from its listing (for example a different exterior condition, float range or pattern) or is not delivered within 24 hours, contact us within 14 days of payment. We will deliver the correct item or refund you in full.
4. Refund method and timing
Refunds are always made to the card used for payment, never to another account. Refunds are issued within 3 business days of approval; your issuer may take 5–10 business days to post them.
5. Orders we cancel
If we cancel an order (item unavailable, pricing error, failed payment or fraud check), we refund the full amount automatically and notify you by email.
6. Exclusions
- Change of mind after delivery has completed.
- Losses caused by giving an incorrect email address at checkout.
- Fees charged by your own bank or card issuer.
7. Disputes
Please contact us first at support@sproxtshop.com; most issues are resolved within one business day. You keep all statutory rights.
